Privacy Policy

1. Introduction

Motherboard Labs, Inc. ("Motherboard," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motherboardlabs.com and use our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, and company name when you request a demo or contact us.
• Usage data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Service data: When using our copilot platform, equipment information, diagnostic queries, and troubleshooting session data submitted by your team.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To communicate with you about your account, updates, and promotional materials (with your consent).
• To process demo requests and onboard new customers.
• To improve our diagnostic models and copilot capabilities using anonymized and aggregated data.
• To detect, prevent, and address technical issues and security threats.
• To comply with legal obligations.

4. Data Ownership and Separation

Your company's proprietary data — including equipment records, SOPs, diagnostic sessions, and team knowledge — remains yours. We do not share proprietary information between customers. We may use anonymized, non-identifiable equipment insights to improve the platform for all users.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Trusted third parties who assist in operating our website and services (hosting, analytics, email delivery), bound by confidentiality agreements.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Request data portability.

To exercise any of these rights, contact us at privacy@motherboardlabs.com.

9. Cookies and Tracking

We use essential cookies to ensure our website functions properly. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Motherboard Labs, Inc.
privacy@motherboardlabs.com