SMS Terms and Conditions

1. Program Description

Motherboard Labs, Inc. ("Motherboard," "we," "us," or "our") operates an SMS messaging program for the Sparkplug platform (the "Program"). Sparkplug sends two-way transactional SMS to field technicians at enterprise customers to support diagnostics, parts identification, and parts procurement during service jobs. Technicians may text symptoms, equipment details, part numbers, photos, or descriptions and receive back diagnostic guidance, troubleshooting steps, part identification, compatible substitutes, supplier options, and pricing. The Program may also send order confirmations and procurement status updates triggered by the technician's request. Messages are conversational and initiated by technician activity. The Program does not send marketing or promotional content.

2. Consent to Receive Messages

By providing your mobile phone number for Sparkplug, opting in during onboarding, or initiating a Sparkplug SMS conversation from your mobile number, you expressly consent to receive transactional text messages from Motherboard Labs at that number, including messages sent through an automatic telephone dialing system. These messages relate to technician-initiated diagnostics, parts identification, parts procurement, order confirmations, and procurement status updates. Consent is not a condition of any purchase.

3. Message Frequency

Message frequency varies based on technician activity, service-job volume, diagnostic requests, parts procurement requests, order confirmations, and procurement status updates. Messages are sent in connection with Sparkplug workflows initiated by technician activity. The Program does not send recurring marketing or promotional messages.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard message and data rates will apply to all messages sent to or received from Motherboard Labs. Motherboard Labs is not responsible for any charges imposed by your carrier. Check your mobile plan for details.

5. Opt Out (STOP)

You may cancel the Program at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a single confirmation message and will not send you additional messages through the Program unless you opt back in. You may also opt out by emailing robert@motherboardlabs.com with the phone number you wish to remove.

6. Help (HELP)

For help or additional information, reply HELP to any message you receive from us, or contact us at robert@motherboardlabs.com. Replying HELP will return contact information and instructions for opting out.

7. Supported Carriers

The Program is available on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, MetroPCS, Cricket Wireless, Virgin Mobile, and others. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and is outside our control.

8. Privacy and No Sharing of Mobile Numbers

We do not share, sell, or rent your mobile phone number or SMS opt-in data with any third party or affiliate for their marketing or promotional purposes. Mobile information may be shared only with subprocessors (such as our messaging platform, Twilio) strictly to deliver the messages you have requested. Our handling of personal information is further described in our Privacy Policy.

9. Eligibility

You must be at least 18 years old and the account holder, or have the account holder's permission, to enroll in the Program. By opting in, you represent and warrant that you meet these requirements and that the mobile number you provide is your own or that you are authorized to enroll it.

10. Changes to the Program

We may modify or terminate the Program, or these terms, at any time, with or without notice. Material changes will be reflected on this page with a revised "Last updated" date. Your continued participation in the Program after changes take effect constitutes acceptance of the revised terms.

11. Disclaimer of Warranties

The Program is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Motherboard Labs disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that messages will be delivered on time, without error, or without interruption.

12. Contact

Questions about the Program or these terms may be directed to:

Motherboard Labs, Inc.
robert@motherboardlabs.com