AI Acceptable Use Policy

1. Scope

This AI Acceptable Use Policy ("Policy") governs your access to and use of the AI copilot, diagnostic assistants, APIs, and related services (collectively, the "Services") provided by Motherboard Labs, Inc. ("Motherboard," "we," "us," or "our"). This Policy applies to all users and is incorporated by reference into our Terms of Service. You are responsible for ensuring that your personnel, contractors, and end users comply with this Policy.

2. Compliance with Laws

You may not use the Services to violate any applicable law or regulation, or to engage in, promote, or facilitate any illegal activity. You are responsible for determining whether your use of the Services complies with the laws of your jurisdiction, including export control, sanctions, privacy, consumer protection, and occupational safety laws.

3. Prohibited Uses

You agree not to use the Services, and not to permit any third party to use the Services, to:

• Compromise, disrupt, or gain unauthorized access to any computer, network, device, account, or data, including by developing or distributing malware, ransomware, denial-of-service tools, or unauthorized penetration tools.
• Compromise, damage, or interfere with critical infrastructure, including power grids, water systems, medical devices, telecommunications, transportation systems, or emergency services.
• Produce, design, market, or acquire weapons, explosives, or biological, chemical, radiological, or nuclear agents, or otherwise facilitate activities intended to cause physical harm.
• Bypass, disable, or tamper with manufacturer safety interlocks, lockout/tagout procedures, regulatory compliance devices, or similar safety mechanisms.
• Generate content that incites, promotes, or glorifies violence, terrorism, or hateful conduct, or that harasses, threatens, bullies, or intimidates any individual or group.
• Generate, solicit, or distribute child sexual abuse material or any content that sexualizes minors.
• Generate sexually explicit content, or content depicting non-consensual sexual conduct.
• Infringe, misappropriate, or otherwise violate the intellectual property, publicity, or privacy rights of any third party, including by uploading manuals, documents, or media you do not have the right to use.
• Collect, process, or share personal information unlawfully, or submit sensitive categories of personal data (including health, biometric, financial, or government identifier data) without a lawful basis.
• Generate or disseminate false or misleading information, including fabricated medical, legal, financial, scientific, or electoral content, or impersonate any person or entity.
• Engage in fraud, scams, phishing, spam, counterfeiting, fake reviews, or other deceptive or predatory practices.
• Make automated decisions with legal or similarly significant effects on individuals (including employment, housing, credit, insurance, immigration, benefits, or criminal justice determinations) without meaningful human review.
• Conduct unlawful surveillance, tracking, biometric categorization, social scoring, or emotion recognition, or otherwise violate civil liberties.
• Reverse engineer, decompile, extract the weights of, or scrape the Services or any underlying models, or use the Services to develop a competing product or to train a competing model.
• Circumvent, disable, or interfere with rate limits, security features, content filters, or other technical restrictions, including through prompt injection or jailbreaking techniques.
• Represent outputs of the Services as human-generated where doing so would be deceptive, or fail to disclose AI involvement where disclosure is required by law.

4. High-Risk and Safety-Critical Use

Field service work frequently involves high-voltage systems, pressurized refrigerants, combustion equipment, and other hazardous conditions. The Services are a decision-support tool and are not a substitute for qualified professional judgment, manufacturer specifications, or applicable codes. When using the Services for safety-critical or high-risk work, you must:

• Maintain human oversight: A qualified, appropriately licensed professional must review and approve any recommendation before it is acted upon.
• Verify against authoritative sources: Confirm outputs against manufacturer documentation, applicable codes, and site conditions before taking action.
• Disclose AI involvement: Where outputs are presented to customers or third parties, disclose that AI was used to assist in producing them, to the extent required by law.

The Services are not intended for use as a medical device, for emergency response, or as the sole basis for any life-safety, code-compliance, or legally binding decision.

5. Accuracy and Limitations

AI systems can produce inaccurate, incomplete, or outdated outputs. While we train and tune the Services for field service workflows, we do not warrant that outputs are accurate, complete, or suitable for any particular purpose. You are responsible for evaluating the appropriateness of any output before relying on it.

6. Customer Data

Your proprietary data — including equipment records, SOPs, diagnostic sessions, and team knowledge — remains yours and is not shared between customers. We may process anonymized, aggregated, or de-identified data to operate, secure, and improve the Services, consistent with our Privacy Policy.

7. Third-Party Components

The Services may incorporate third-party foundation models, hosting providers, and integration partners. Your use of those components through the Services is also subject to their applicable terms, and you agree not to use the Services in a manner that would cause us to breach those terms.

8. Reporting Violations

If you observe output or conduct that appears to violate this Policy, stop acting on it and report it to abuse@motherboardlabs.com with as much detail as reasonably possible, including timestamps and the relevant session identifiers.

9. Enforcement

We may investigate suspected violations of this Policy and take any action we deem appropriate, including issuing warnings, removing content, suspending or terminating access, and cooperating with law enforcement. We may also update the Services' guardrails and restrictions at any time to address new safety, legal, or operational requirements.

10. Changes to this Policy

We may update this Policy from time to time. We will post the revised version on this page with an updated "Last updated" date, and material changes will be communicated to account administrators.

11. Contact

Questions about this Policy may be directed to:

Motherboard Labs, Inc.
robert@motherboardlabs.com